We strive to deliver exceptional wedding websites tailored to your unique requirements. However, we understand that unforeseen circumstances may arise. To address such situations clearly, our refund and cancellation policies are outlined below:
If you cancel the project before work has commenced, you are eligible for a full refund.
If cancellation occurs after project initiation, no refunds will be granted except under specific circumstances outlined below.
Refunds are strictly limited to circumstances in which we fail to deliver the agreed-upon wedding website despite:
1. You providing all necessary inputs, content, and materials within the timelines agreed upon at the project's initiation.
2. You providing adequate and reasonable time for development and revisions as defined during project discussions.
If we are unable to deliver the completed website under these conditions, you are entitled to request a refund.
1. Refund requests must be submitted in writing via email clearly outlining the reason for the refund.
2. Upon receiving a refund request, we will evaluate the situation and respond within 7 business days.
No refunds shall be granted if delays or incomplete deliveries are caused by:
1. Delays or failure by the client to provide necessary content, information, or timely feedback.
2. Changes or additions requested beyond the initial scope agreed upon in the proposal.
3. Factors beyond our control, such as third-party delays or technical issues unrelated to our services.
Approved refunds will be processed within 14 business days through the original payment method.
By engaging our services, you agree to comply with this Cancellation and Refund Policy.